Frustrated and Fed Up

Health insurance is very confusing. I'm sitting here with a brand new card in my hand. My husband handed it to me before he left this week for work. It's the same insurance we've always had. A very, very prominent name in health care providers too so it's not a fly by night company. There is a vision policy attached to it but I cannot for the life of me find out what the specifics of the insurance are, and where I can use it. I've tried just about everything I possibly can. It is giving me a royal headache. They (the insurance companies) make it hard on purpose I think. If you can't figure it out, maybe you won't use it. It's just about frustrating enough to make that true too.